Airline Tickets: 

• Leisure Domestic Ticket:
  Domestic tickets $32.00 per ticket and maximum of $128.00 for the family and increase at discretion  depending on number of travelers
  
  Leisure International Ticket:
  International tickets, $50.00 per ticket with a minimum of $200.00 per family and increases at discretion  depending on number of travelers and itinerary involved

  
  Corporate Domestic Ticket:
  Minimum charge is $31.00 
  Maximum charge is $103.00 
  
  Corporate International Ticket:
  Minimum charge is $52.00 
  Maximum charge is $203.00 
   

• Fee is waived on reservations for associate’s immediate family (i.e. spouse / children or parents/siblings, if associate’s household is the primary means of support).  Fee is also waived on “Bereavement” fares. 
   

• Family travel  - fees can be waived for over 3 fees.
   

• No fee for refunds.  Remember, however, to advise clients of supplier-imposed fees. 
   

• Fee is non-refundable and management cannot waive this fee. 

Exchange Tickets:

• Changes to tickets (those requiring reissue) of tickets originally issued at a Spears Travel office are charged at $52.00 per ticket plus any supplier-imposed fees.   

• Exchange tickets against coupons, transportation, or any other voucher not originally issued by Spears Travel and will be charged a $52.00 per ticket fee.  

Refunded Tickets:

• Original Fees will not be refunded even if ticket is exchanged.  (You must notify accounting if you want an exception to this rule).

Voided Tickets:

• Agent has the option of keeping the service fee for tickets that are voided. (Notify accounting)

Frequent Flier Tickets 

• The board discussed service fees for handling frequent flyer tickets and decided to implement a fee of $100 per record. (up to 4 tickets).

Additional Fees for Commercial

• Commercial accounts on accounts receivable billing program will be charged an additional $10.00 per ticket service charge.

• Emergency Service: $20.00  We have offered this service for free in the past and now we must pass the charge along to the client.  (Only two offices presently have this service available to corporate clients.

                                                               
Vacation Packages (Tour and Cruise):  - UPDATED 05/09/18

• A Service Fee of $27 per person will be charged at the time of booking for tour and cruise packages.   This will be a non-refundable fee.

• A $42.00 maximum fee is charged for two or more travelers on the same itinerary / invoice.

Plan-to-Go “Deposit”:

• The purpose of the plan-to-go deposit is to protect the agency in avoiding unnecessary costs in researching trip information and then not getting any compensation due the prospective client canceling or not ever booking the trip in question.

• A $50.00 non-refundable deposit is required under the following conditions:

• Any F.I.T. where agent makes multiple hotel, car, rail and air arrangements for a client.  This does not include a pre-packaged tour/cruise, only personalized trips.

• Any travel where an agent is asked to research and give prices for multiple destinations.  This would include clients who don’t where to go and agent spends time to qualify the client to the destination of his choice.

• Any other research needing to be done that the agent deems will take many hours and may not result in any compensation for the agency.

• Deposit should be collected up-front from client (prior to completing research), and then will be applied to the final payment.

  Pass Along Charges:  

• All direct expenses incurred should be passed along to the client where possible including mailing charges, long distance, fax, etc.

Disclosure of Fees to Customers:  

• Prior to completing the sale or taking a deposit, the Service Fee Policy must be disclosed to all customers who could potentially be charged a fee.  The best technique for disclosing the fee is to quote the clients a total price including the fee during the initial selling process.   Then specifically outline the costs at the time of the purchase.    The cancellation penalty should also be disclosed at the time of the purchase, but not during the initial price quote.

Service Fee Collection Procedures:  

• Fees can be collected by cash, check or credit card.  Currently we can accept Visa, Mastercard, Discover Card and American Express through the accounting office.  Service fees should be charged on the same invoice at the time of ticketing.  Vendor number to use is 7500.