Customer
Comment Form
Date
_____________________________
Agent ____________________________
Client’s
Name ________________________________________________________
Address
__________________________________
Phone _____________________
Company
Name ____________________________
Record Locator _____________
Date
of Travel _____________________________
Destination _________________
Nature of Complaint: __________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Client’s
Perception of Who’s to Blame? Why?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Steps
Taken to Resolve the Problem:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
A copy of this
form must go to the Branch Manager and Vice-President of Marketing.
If
this is a commercial client, the Sales/Service Manager also needs a copy.
Branch
Manager’s Signature _______________________________
Date __________