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Procedures for checks
The following are necessary procedures for accepting checks from
clients:
Payment should be received upon invoice for cash or credit card
only. Checks can be accepted only from known
customers who do repeat business. Exception - Checks for
tours/cruises where you are not handing out documents for 20
days will be accepted. (This allows time for check to
clear bank) Under NO
CIRCUMSTANCES should you accept a check for travel within 20
days. If this situation
arises, you will need to ask the customer for a credit card or
to go to bank and get cash or a cashiers check/money order.
ALL CHECKS RECEIVED
must have
the following written
on the front of the check.
Please verify with customer that all information on check is
correct.
Date
of check must be dated within 5 days of when we received!
v
Phone number (home and business)
v
Driver’s license number and state
(Verify by looking at driver's license)
v
The correct address
v
Agent number in the left-hand corner. This is the agent
number that accepts the
check.
vDo
not accept a check on one-way travel.
vDo not accept checks that do not have
the bank name on the check.
Procedures for
accepting credit cards
As you may be aware, Spears is
always liable for any credit card charge unless we have a
signed, imprinted, ARC UCC form.
(The signature must match the signature on the credit card and
be backed up with a valid drivers license.)
Due to the fact that we have
received several debit memos on fraudulent credit card payments,
the following policy changes will become effective immediately:
Known customers:
Use
your best judgment – We don’t want to inconvenience our regular
customers and this has not really been an issue in the past.
However, you should always do a credit card authorization and
address check.
To check a credit card’s validity to the users address.
You need to use the following format in Sabre:
Unknown customers:
*** VERY IMPORTANT ***
On
unknown customers you must ALWAYS use the CC/ entry in Sabre to check
the validity of the credit card with the customers address.
You
must have the customer come to the office with his/her
credit card and then validate with a UCC form.
Obtain the signature, match to the credit card and drivers
license. Or you may
have the customer fax a copy of the
front and back of their credit card and drivers license.
(Email copies not accepted). Please be wary of anyone that
does not want to come to the office and sign a UCC form.
You should NOT do any tickets for
unknown passengers for tickets that originate at any international
destination! You should also not issue any one-way tickets for any
destinations.
If you have any questions at all concerning issuing
any types of tickets you should contact your manager and get their
written permission.
Always mail
an invoice/itinerary to the billing address on the credit card.
Regular mail.
By
following these scenarios you are not only protecting
us but also just as important you are protecting your clients
from fraud.
Due
to the changes in the industry, the company is no longer able to
absorb this cost, so the employee will be responsible for 50
percent of the amount that Spears has to pay for the fraud in
the event the policy is not strictly adhered to. |
